Returns & Exchanges

At David Austin Roses, we take pride in the quality of our plants and offer a five-year guarantee on all roses to ensure your garden thrives. If you are not completely satisfied with your order, we are happy to assist with a replacement or refund within our specified claim periods.

Return Process

• 1.
  Contact Customer Service

  Email or call our specialist team with your order number and details regarding the health or condition of your rose.

• 2.
  Provide Proof of Purchase

  Submit your original order confirmation and, if applicable, a photograph of the plant to help our horticulturists assess the issue.

• 3.
  Authorization and Packaging

  Once your return is approved, securely package the item; for bare root roses, ensure the roots are protected during transit.

• 4.
  Resolution

  After we receive your return or verify your claim, we will issue a full refund to your original payment method or dispatch a seasonal replacement.